Frequently Asked Questions
1. How do I become a HomePoints® member?
2. What does membership provide?
3. What does it cost?
4. Do I have to become a HomePoints member to shop here?
5. What is my unique ID and how is it used to ensure that I get HomePoints on my purchases?
6. What happens if I forget my unique ID and password?
7. Do I have to sign-in with my unique ID and password each time before I shop?
8. How do I change my account profile?
9. As a HomePoints member, how do I shop at HomePoints?
10. Why do I earn different amounts of HomePoints at each merchant?
11. What happens if I jump around from site to site, "comparison shopping "before I make a purchase?
12. Can I use a coupon from another Web site and still get HomePoints?
13. How and when do I get paid?
14. Do I get HomePoints from HomePoints or directly from the Merchant Partner?
15. I am a HomePoints member but my HomePoints purchase does not appear in my HomePoints reports. Why?
16. It's been over two weeks and a purchase still has not appeared in my HomePoints report. What can I do?
17. If I make a purchase through the HomePoints site, whom should I contact if I have a question/issue regarding my order?
18. Does HomePoints.com guarantee my products, purchases, or HomePoints?
19. What are the customer service hours for HomePoints?
20. What is the customer service telephone number for HomePoints?
21. What do you do with the information I give you?
22. Do I earn HomePoints when I purchase a continuity program where I automatically receive a product or service periodically?
Answers
1. How do I become a HomePoints® member?
Customers of qualified mortgage specialists can be enrolled in HomePoints. If you are unsure if your mortgage broker or loan officer is part of the HomePoints program, simply ask them. If they are not, ask them to contact us. Once you are a customer of a mortgage specialist who participates in the HomePoints program, all you need to do is register with your email and password. It takes only a moment with our simple registration process.
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2. What does membership provide?
In a word? Rewards. Earn valuable HomePoints on purchases you make through the HomePoints site, and with our merchant and service partners. Plus, you have the convenience of knowing all the products and services that you need for your move and setting up your home are in one reliable place. You’ll also have access to special discounts, merchant promotions and more!
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3. What does it cost?
Membership in the HomePoints site is free to customers of qualified mortgage specialists. The companies who participate in the HomePoints program are offering you rewards through HomeRewards because they want to earn your business.
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4. Do I have to become a HomePoints member to shop here?
Anyone can shop and take advantage of the great deals in the HomePoints web site, but only members can get HomePoints rewards on the purchases they make in the through the site and with our partners. In addition, only members will have complete access to additional discounts and special offers - so why not join now?
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5. What is my unique ID and how is it used to ensure that I get HomePoints on my purchases?
Your unique ID gives you access to savings and specials in the HomePoints site. Also, your ID is used to assign the correct HomePoints to your account for the purchases that you made.
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6. What happens if I forget my unique ID and password?
We'll help you remember it. Just click on the 'forgot password' link at the top, right hand corner of the HomePoints homepage and enter your e-mail address. We will then send you an e-mail containing the unique ID and password for your account. Be sure to use the e-mail address you provided upon registration.
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7. Do I have to sign-in with my unique ID and password each time before I shop?
Yes. This is how we track your transactions through the HomePoints site. By tracking your purchases, we can calculate and pay you the exact amount of HomePoints you have earned.
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8. How do I change my account profile?
You can change your account information by logging into HomePoints.com. Once logged in, go to the 'Your Account' tab and click on 'Edit Your Profile'. Note: due to a variety of technical restraints, we are not able to alter your unique ID at anytime.
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9. As a HomePoints member, how do I shop at HomePoints?
It's as easy as 1-2-3.
- Sign-in with your unique ID and password each time before you shop.
- Click on any one of the steps, sections or links to name-brand merchants.
- Shop and checkout just as you would if you went to that merchant directly.
That's it. By signing in, we'll automatically know what you purchased and assign you the correct percentage of HomePoints for that purchase. You won't have to e-mail us your purchase confirmation or notify the merchant -- unlike other programs, there's never any complicated process involved. Just sign in and shop. Please note: many HomePoints merchant partners accept orders by phone; however, at this time, with the exception or orders placed through phone to “HomePoints Connection,” HomePoints.com cannot track phone orders placed at our merchant partner sites. To ensure you earn HomePoints every time, you must call HomePoints Connection or order online via the HomePoints Web site.
How to Redeem a SuperCertificate®
Your SuperCertificate® gift is easy to exchange for a merchant gift certificate. Just follow these simple steps.
- Go to www.GiftCertificates.com.
- Click on Redeem SuperCertificate® and enter your SuperCertificate® number.
- Select the gift certificate(s) you would like. The value of your SuperCertificate® gift will be applied to your total.
- 4. GiftCertificates.com will send the gift certificate(s) you selected.
For additional help, email CustomerService@GiftCertificates.com.
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10. Why do I earn different amounts of HomePoints at each merchant?
Different merchants offer different amounts of HomePoints. HomePoints endeavors to negotiate the greatest number of HomePoints for its members from each merchant.
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11. What happens if I jump around from site to site, "comparison shopping "before I make a purchase?
Most shoppers like to compare prices at different sites. If you do this, you must make sure that you go back to the HomePoints site first before returning to the site where you intend to make your purchase. In many instances, when you leave a site the HomePoints 'session' that was generated to track your HomePoints is broken. A qualifying HomePoints link can be maintained only when linking directly from the HomePoints site to the store site, and then on through to the completion of a purchase.
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12. Can I use a coupon from another Web site and still get HomePoints?
Coupons or offers obtained from sites other than the HomePoints site may not qualify for HomePoints.
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13. How and when do I get paid?
You earn HomePoints – the Club’s “Currency” -- whenever you make a purchase through the HomePoints site, or from our partners. HomePoints will show up in your account normally within a few days of your purchase being completed. Initially, your HomePoints will show up in your account in a “pending” status. Approximately, 30-45 days following the close of the month in which you made your purchase or your transaction is completed, your HomePoints will move into the “accrued” section of your HomePoints account.
When you reach 2500 “accrued” points or more, you are eligible, through the HomePoints redemption page of your choice of a “SuperCertificate” from GiftCertificates.com. HomePoints has partnered with GiftCertificates.com to provide you with the largest possible selection of gift cards. The SuperCertificate product from GiftCertificates.com lets you choose original gift certificates from hundreds of your favorite stores, restaurants, theaters and more. Simply click on the "redeem" link in “your account” to choose a SuperCertificate from GiftCertificates.com. You are only eligible to redeem these HomePoints after you have achieved an accrued balance of 2500 points or more. See our HomePoints Guide for more information.
SuperCertificate® products are redeemable at GiftCertificates.com and cannot be used on the websites or in the stores of merchants represented on GiftCertificates.com. SuperCertificate® products are not redeemable for cash, SuperCertificate® products, or American Express® Gift Cheques. Promotions are not valid when redeeming SuperCertificate® gifts. For full product features and terms, please go to www.GiftCertificates.com.
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14. Do I get HomePoints from HomePoints or directly from the Merchant Partner?
All the HomePoints rewarded to you comes directly from HomePoints. No matter which merchant partner you shop at, HomePoints.com will total all HomePoints you have earned on the HomePoints site. When you have attained an accrued balance of 2500 you may redeem your HomePoints for a gift card available for a SuperCertificate from GiftCertificates.com.
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15. I am a HomePoints member but my HomePoints purchase does not appear in my HomePoints reports. Why?
We have to wait for the merchant(s) to send us the data file that contains your HomePoints purchases. For this reason, it can take up to two weeks for them to appear, although most purchases should show up in your account within 2 to 4 days of the purchase being completed.
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16. It's been over two weeks and a purchase still has not appeared in my HomePoints report. What can I do?
Complete and submit the online HomePoints Questions form in the Customer Service section of the HomePoints site. Our customer service department will research the issue and make every effort to respond to you within two business days.
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17. If I make a purchase through the HomePoints site, whom should I contact if I have a question/issue regarding my order?
All transactions you make through HomePoints take place between you and the merchant – just as if you went to its site directly to shop. If you have a question or issue regarding your order, you should contact that specific merchant’s customer service department. However, if you have a problem or dispute that cannot be quickly resolved between you and the merchant, we'll make a reasonable attempt to handle the issue for you. Just let us know with our online form.
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18. Does HomePoints.com guarantee my products, purchases, or HomePoints?
Our merchants must meet strict performance criteria (as fully described in the HomePoints Guide) in order to be listed in the HomePoints site. HomePoints does not guarantee the products, services, points, refunds or rebates offered by our merchant partners. Additionally, should we not receive payment for or record of your transaction from the merchant; we will have to hold your HomePoints payment until both are received from the merchant.
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19. What are the customer service hours for HomePoints?
Monday through Friday, 8:00AM to 5:00PM (Eastern Standard Time).
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20. What is the customer service telephone number for HomePoints?
1-888-887-7733
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21. What do you do with the information I give you?
HomePoints uses this information to create personalized product recommendations, content, services, and advertising specific to you. We currently don't sell or rent your information. We allow you the opportunity to make sure that we never use your information by filling out our online form. All of the profile and rating information stored in our database has been entered solely by you and may be edited or deleted at your discretion by editing your account. For more information, please view the HomePoints Privacy Policy.
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22. Do I earn HomePoints when I purchase a continuity program where I automatically receive a product or service periodically?
You will receive HomePoints for your initial purchase, but not for the subsequent installments.
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